Ovio Privacy Policy

Effective Date: 2024-05-27

At Ovio Restaurant, we are committed to protecting the privacy and security of our customers.

This Privacy Policy explains how we collect, use, and safeguard the personal information you provide to us when you visit our website, use our mobile app, or dine at our restaurant.

# Information We Collect

We may collect the following types of personal information from you:

Contact information (such as your name, email address, and phone number)
Reservation and order history
Feedback, reviews, and survey responses
Location data (if you use our mobile app)
Other information you provide to us, such as dietary restrictions or special requests

# How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfill your restaurant reservations and orders
To communicate with you about your reservation, order status, or other customer service matters
To improve and enhance our website, mobile app, and restaurant services
To send you marketing and promotional communications (if you have opted in)
To analyze trends and user behavior
To comply with legal and regulatory requirements

# Reservation Terms and Conditions

Our booking terms and conditions are outlined below. Should you have any further queries or requests ahead of your visit, please do not hesitate to contact us.

A valid contact number and e-mail address must be provided upon making a booking at any of our restaurants.
All restaurant bookings are subject to availability.
Guests are asked to arrive at their designated reservation time. Tables will only be held for 15 minutes before being released without further notice.
We require a notice at least two hours in advance for cancellation and the total amount of deposit payment will be refunded excluding 2% (bank commission).
In case of late cancellation 1 hour before reservation time 25% will be deducted.
In case of late cancellation 30 minutes before reservation time 50% will be deducted.
In case of late cancellation 15 minutes before reservation time 100% will be deducted.

# How We Protect Your Information

We take Strict measures to protect the confidentiality and security of your personal information, including:

Using encryption and other security technologies to safeguard data transmission and storage
Limiting access to your information to only those employees who need it to perform their duties
Maintaining physical, electronic, and procedural safeguards to protect your information

# Your Choices and Rights

You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications from us. To exercise these rights, please contact us at [email protected] .

# Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the revised policy on our website or by other means.